Retailer Audit Manager

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

Role Overview

The Retailer Audit Manager is responsible for compliance within JLRNA’s retailer network. The role involves supervising a team of auditors, validating repair claims against warranty policies and procedures, identifying ineligible sales incentive claims, and supporting Sales Operations, Customer Service, and Field Personnel with identified policy or procedural deficiencies. The focus is on mitigating company liability while acting as a trusted business advisor to retailers.

Responsibilities

• Audit Execution & Oversight: Plan, schedule, and lead audits of retailer service departments and sales records. Review work papers, ensure audit consistency across the franchise network, and oversee all audit appeals and chargeback processing for audit findings.
• Compliance Enforcement: Monitor retailer adherence to all policies, procedures, and pertinent notifications. Initiate chargebacks or negotiate repayments for improper claim submissions or non‑compliant practices.
• Process Improvement: Analyze key performance indicators and trends to identify systemic issues and root causes of compliance deviations.
• Reporting & Advisory: Compile detailed audit reports and clearly communicate findings to retailer principals, regional personnel, and corporate management. Guide and train retailer staff and field personnel on best practices to prevent future discrepancies.
• Team Leadership: Supervise, train, and mentor staff auditors and analysts.
• Perform other duties as required.

Qualifications

• Bachelor’s degree in finance, accounting, business, or a related automotive discipline; certifications such as CPA, CIA, or CFE preferred.
• 5 to 10+ years of professional experience in automotive fixed operations, dealership auditing, or OEM compliance.
• In‑depth knowledge of automotive diagnostic procedures, repair guidelines, and Dealer Management Systems.
• Proficiency in using data analytics, digital auditing software, and optical recognition tools to audit and predict claim submission patterns.
• High‑level negotiation, conflict management, and interpersonal skills to handle potentially sensitive or confrontational audit findings with retailers diplomatically.

Schedule

Hybrid Ways of Working: Monday, Tuesday, Thursday – office days; Wednesday and Friday – choice days.

Compensation & Benefits

Base pay and compensation vary based on location, skills, experience, and market factors. The total compensation package may include a target bonus and a full range of medical, health, financial, and other benefits, including 401(k) eligibility and paid time off such as vacation, sick/personal, and parental leave.

Benefits also include a generous time‑off policy, a discounted luxury vehicle car program, health care and retirement plans, quarterly chair massages, maternity/paternity leave, complimentary lunch, and more.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.