Retail Team Member

Job Description

Job Description

At Habitat for Humanity of Kent & Northern Muskegon County, every team member plays an essential role in bringing people together to construct homes, strengthen communities, and build hope. We are a results-oriented, values-driven team that thrives on collaboration, innovation, and continuous growth. Our organization is dedicated to cultivating an inclusive, welcoming work culture where every individual feels a genuine sense of belonging, respect, and purpose.

We are looking for an enthusiastic, customer-focused Retail Team Member to join our team in Grand Rapids, MI. In this active retail role, you will help create a welcoming environment for shoppers, assist with incoming donations, keep product displays organized, and support our daily retail operations. This is a part-time position working 28 hours per week and requires flexible availability, including rotating Saturdays. 

If you enjoy interacting with people, serving your community, and working in a dynamic environment, we would love to connect with you!

Key Responsibilities:

• Customer Care: Warmly welcome store guests, answer questions, and assist shoppers in finding the right items for their home improvement or DIY projects.
• Checkout Operations: Ring up customer purchases accurately and efficiently using our register system while providing friendly service.
• Donation Processing: Help inspect incoming donated goods, issue tax receipts to donors, and ensure all items meet store quality and resale guidelines.
• Merchandising & Floor Prep: Clean, price, and arrange merchandise to keep the sales floor and donation intake areas clean, safe, and visually appealing.
• Volunteer Support: Serve as a friendly daily guide for volunteers, helping them understand tasks and feel supported during their service shifts.
• Product Knowledge: Stay familiar with core inventory, store promotions, and general retail trends to better assist daily shoppers.

Position Qualifications:

• Retail & Math Skills: Experience handling cash, using registers, and comfortable with basic math for processing transactions accurately.
• Interpersonal & Team Skills: Friendly communication style with the ability to engage positively with shoppers, coworkers, and volunteers.
• Physical Capability: Ability to stand and move around the retail floor for extended periods, along with the ability to comfortably lift and maneuver up to 50 lbs.
• Technical & Office Basics: Comfortable using standard store systems (register, phone, copy machine).
• Background Preference: Previous retail, sales, or customer service experience (knowledge of home building supplies, furniture, or hardware is a plus!).

Benefits & Perks:

• Retirement Planning: 403(b) retirement program with competitive employer matching.
• Work-Life Balance: Paid Time Off (PTO) and paid holidays.
• Wellness Support: Access to an Employee Assistance Program (EAP).

We provide equal employment opportunities to all team members and applicants regardless of race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other legally protected status.