Retail Store Manager

The Hair Shop Store Manager is responsible for leading the development of the overall performance of the store. This includes consistently achieving sales targets and KPI’s, creating a unique and engaging customer experience, recruiting and talent development, and overseeing store operations and merchandising standards. They will create a safe and positive work environment that upholds the company’s core values and brand vision.

Customer Experience

• Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
• Aware of industry trends and communicates key customer insights to leadership
• Identifies opportunities to improve the in-store experience to drive sales and traffic
• Maintains a strong presence on the sales floor, observing team members to identify training opportunities
• Creates and facilitates on-going training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions
• Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns
• Takes initiative to build and maintain a local network of stylists and salons to drive brand awareness, customer acquisition and retention.

Leadership/Development

• Identify and recruit top talent and facilitate new hire onboarding
• Drives retention of top talent by developing individual development plans and succession planning in partnership with leadership.
• Demonstrates a strong business acumen and is able to effectively communicate business driving strategies to support store performance.
• Develops and implements ways to consistently motivate team to achieve performance goals, KPI’s and uphold brand standards.
• Develops management team within the store to create a positive work environment, demonstrating passion and commitment to the brand, team, and our customers
• Leads by example and provides consistent, actionable feedback to develop and ensure the success of the team.

Operations

• Oversees all store operations, trains team and delegates to drive operational excellence and maximum efficiency.
• Ensures adherence to all company policies and procedures to maintain a safe work environment.
• Ensures store standards around repair and maintenance, cleanliness and organization are clear and maintained by store team.
• Oversees inventory management to maintain inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.
• Completes daily and weekly reporting and analyzes data to drive sales and profitability.
• Meet payroll objectives by managing efficient store schedules that meet the needs of the business and partnering with leadership to manage headcount.
• Maintains Visual Merchandising standards within store.

Education & Experience Requirements

• Minimum of 3 years retail store management experience
• 3-5 years retail sales experience
• Experience in beauty/hair
• High School diploma/equivalent is required
• Available to work weekends and holidays

Knowledge & Skill Requirerments

• Clear and effective verbal and written communication
• Strong organizational skills with attention to detail
• Takes initiative and is a self-starter
• Ability to work in collaborative environment and build cross functional relationships
• Be decisive and solution oriented
• Demonstrates flexibility and agility in fast paced environment
• Strong business acumen and knowledge of KPIs