Retail Store Lead — Full-Time, Customer-First Ops Manager

Location: HB: 01057 Hobbs, NM (The Pointe At Joe Harvey)

Hourly $16.65 - $16.65

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager assists and consults the Store Manager regarding overall operations and administrative duties, developing methods to accomplish store goals. They are knowledgeable about all product areas, uphold policies and standards, provide outstanding customer service, promote merchandise, and assume supervisory control in the Store Manager’s absence.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with Store Manager to establish action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist with overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Maintain awareness of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and understand the Store Manager’s responsibilities.
• Deliver extraordinary customer service highlighted in the customer service manual, helping customers as they enter the store and during peak periods.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Practice and uphold all company policies, procedures, and standards as listed in the operations, personnel, visual, and customer service manuals.
• Protect the company’s assets and financial information by ensuring accurate internal control procedures and reporting potential fraud risk.

Supervisory Responsibilities

Supervise employees in the absence of the Store Manager, carrying out responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team player, passionate about outstanding customer service and selling merchandise.