Retail Sales Program Manager

Retail Program ManagerAmerican Residential Services (ARS) is the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 45 years of experience, ARS delivers trusted home comfort solutions to homeowners across the country.We are seeking a results-driven Retail Program Manager to oversee our retail lead generation program inside national home improvement stores. This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments.What We OfferInsurance available after 31 days of employmentTake-home company vehicle / fuel / vehicle maintenanceLow-cost medical insurance options starting at $5/weekDental and vision insurance optionsHealth Savings Account (HSA) or Flexible Spending Account (FSA)401(k) with company matchPaid time off and holiday payCompany-paid life insuranceCareer growth opportunities within a national service organizationResponsibilitiesAs a Retail Program Manager, you will lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.Recruit, train, and manage team members in the retail HVAC lead generation programManage daily and weekly associate performance, schedules, and activities to achieve lead generation goalsHold regular team meetings to train, motivate, and support retail associatesProvide coaching, performance feedback, and leadership support to retail team membersDevelop and implement sales strategies to increase HVAC lead generation and retail performanceSpend approximately 60–65% of time in the field supporting retail associates and store partnershipsBuild relationships with retail store managers and home services teamsTrack and report key performance metrics including leads generated, staffing levels, and retail program performanceOrganize store events, promotions, and contests to increase customer engagement and lead activityProvide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotionsQualificationsWhat You'll BringHigh school diploma or GED requiredMinimum of two years of demonstrated sales experiencePrior experience managing retail teams or field sales teams preferredStrong leadership, communication, and organizational skillsAbility to work evenings and weekends as neededStrong customer engagement and sales coaching skillsAbility to interpret training materials and support team developmentThis role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.