Retail PLM Project Manager

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Role Overview

The PLM Project Manager / Scrum Master leads the planning and delivery of complex global retail PLM initiatives across product development and sourcing. This role coordinates business and technical stakeholders, guides distributed delivery teams, facilitates Agile execution, and manages scope, schedule, risks, dependencies, and delivery performance. The position requires strong on-site collaboration with stakeholders and effective coordination with offshore teams.

Key Responsibilities:

• Program Planning and Delivery: Develop and maintain integrated plans covering scope, milestones, resources, budget, dependencies, and release readiness for retail PLM implementation workstreams.
• Agile Facilitation: Lead sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives, and remove impediments that affect team progress.
• Stakeholder Alignment: Partner with product owners, business leaders, architects, vendors, and delivery teams to confirm priorities, decisions, expectations, and acceptance criteria.
• Team Leadership: Coach and coordinate on-site and offshore functional and technical teams, clarify responsibilities, and promote accountability for committed outcomes.
• Risk and Dependency Management: Identify, assess, and resolve risks, issues, assumptions, and cross-workstream dependencies; escalate decisions when required.
• Governance and Reporting: Provide clear status updates, executive reports, decision logs, and delivery metrics, including velocity, commitment reliability, milestone health, and burn-down trends.
• Release and Adoption Support: Coordinate testing, defect resolution, deployment readiness, cutover planning, and business adoption activities across phased releases.

Key Performance Indicators:

• Schedule Performance: Achieve at least 90% of committed milestones by the approved target date, with recovery plans established within five business days for material variances.
• Sprint Predictability: Maintain at least 85% sprint commitment reliability and keep carryover below 15% of committed work.
• Budget Control: Keep actual project spend within +/-5% of the approved budget or forecast.
• Risk and Issue Resolution: Log 100% of high-priority risks and issues within one business day and close or formally mitigate at least 90% by the agreed due date.
• Quality: Achieve at least 95% test-case execution by the planned completion date, with no open critical defects at production release.
• Release Readiness: Complete 100% of approved release-readiness and cutover criteria before each go-live decision.
• Governance and Reporting: Deliver 100% of scheduled status reports and governance updates on time, with decisions and action items documented within two business days.
• Impediment Management: Resolve or elevate at least 90% of delivery impediments within three business days.

Required Qualifications:

• Retail PLM Program Delivery: 10+ years of project or program management experience, including leadership of large, complex global retail PLM implementations spanning multiple brands, business tracks, regions, vendors, and phased rollout waves in fast-paced environments.
• Agile Leadership: Certified ScrumMaster or equivalent Agile certification, with strong practical knowledge of Scrum delivery practices.
• Retail Domain Knowledge: Good understanding of retail product development, sourcing, merchandising, and related product lifecycle processes.
• Global Team Management: Proven experience leading distributed on-site and offshore teams across business, functional, technical, and vendor groups.
• Delivery Governance: Demonstrated ability to manage scope, schedules, budgets, resources, risks, dependencies, change control, and executive reporting.
• Business Analysis Acumen: Ability to understand business processes, partner with Business Analysts to translate requirements into prioritized features and delivery plans, and support product owners in sequencing work across brands, tracks, and implementation waves.
• Communication: Excellent written, verbal, facilitation, negotiation, presentation, and stakeholder-management skills.

Preferred Qualifications:

• Working knowledge of retail PLM configuration, administration, integrations, and product data models across leading PLM platforms.
• Experience managing phased, multi-brand or multi-region PLM rollouts and coordinating multiple implementation waves.
• Experience with release planning, UAT coordination, data migration, cutover, and organizational change management.
• PMP, PRINCE2, SAFe, or another recognized project or program management certification.

Please note:

• The Customer is based out of El Segundo, Los Angeles, California and hence this is the preferred location for hiring.
• Second preference – Candidate can be based out of PST time zone and should be willing to travel 50%

Work Location:

Remote within the U.S. Candidates must be authorized to work in the United States and reside in a U.S. state where the company is authorized to employ staff.

The base salary range for this position is $101,385- $135,000 annually. Actual compensation will depend on factors including skills, experience, location, and business needs. In addition to base salary, this position would have comprehensive benefits & 401K with employer match.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women