North America Store Operations Process Optimization SpecialistWe are seeking a North America (NA) Store Operations Process Optimization Specialist to enhance our store workload management, store tests, and support our Workload & Communications team. This role will involve developing tools, systems, and processes to streamline project management within the NA Store Operations team. The ideal candidate will become proficient in Back-of-House (BOH), Front-of-House (FOH), Technology, and Online-to-Offline (O2O) operations to drive project success in the NA geography (geo).As a NA Store Operations Process Optimization Specialist, you will:Review, assess, and carry out requests aligned with Store Operations prioritiesAid in delivering tasks to our stores, ensuring adherence to established processesElevate the store experience through process optimizationCreate and maintain comprehensive project and process documentationManage multiple tasks simultaneously within the Workload Management & Communications TeamOne of the great things about this position is you will get the opportunity to work in partnership with several cross-functional teams across the Company.
You will collaborate cross-functionally within NA Store Operations to support key initiatives and milestones. Your partners will include:Brand MarketingVisual MerchandisingHuman Resources (HR)Learning and DevelopmentTechnologyNike.comGlobal Partners in Business Operations (Biz Ops)Analytics and OperationsWhat you bring:A passion for Athlete, Sport, and CultureBachelor's degree required in the relevant or a related field, or any acceptable combination of education, experience, and trainingAt least 2 years of project management experienceExcellent interpersonal skills with dedication to foster cross-functional teamwork and an open, positive, and collaborative environmentRetail experience is preferred, but not requiredA passion for operations and an understanding of program interdependenciesA positive mindset with proven ability to flex and adapt to changing business needs while maintaining creative qualityOutstanding written communication, time management, and organizational skillsAbility to collaborate cross-functionallyAdvanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and KeynoteExperience with project management tools such as Smartsheet, Airtable, Jira, and ConfluenceLaser-sharp focus to work quickly and efficiently under tight time framesAbility to travel occasionally, as neededIf you are passionate about optimizing store operations and possess the skills to drive our projects forward, we invite you to apply and join our dynamic team! We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed.
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