Retail Operations Program Manager

The Retail Operations Program Manager will be responsible for managing the planning and communication of global in-store merchandising programs, including demo units, demo software, fixtures, and installation guides. The role will define tactical requirements and project scope, while reinforcing merchandising best practices across installation, maintenance, refresh, and end-of-life. The analyst will also maintain strong relationships with key hardware and cross-functional partners through weekly meetings and goal-setting activities.

Top Daily Responsibilities:

• Identify trends in weekly merchandising compliance reports and communicate progress, performance, and best practices.
• Manage various channel merchandising projects and processes from initial planning to deployment and reporting.
• Test and report issues with demo software for multiple product lines, as needed.

Detailed Responsibilities:

• Creation and publishing of installation guides.
• Review, install guides created by security and production teams.
• QA test and report issues with demo software across product categories.
• Support planning for installation, maintenance, refresh, and disposition of merchandising elements including fixtures, demos, security, and demo software.
• Manage tactical operational project management for product launches and projects.
• Smartsheets: Install tracker and install dashboard development.
• Align with country CSAs (TVCs, Vendors).
• Provide launch preparation information and guidance.
• Collect country merchandising data, plans, and POV on strategy for launches.
• Vault website updates.
• Update partner reports and review country connectivity reports.
• Research and assist Engineering with individual retail partner store bug reports.
• Locate country, partner, and team.
• Request and follow up for details.
• Provide troubleshooting support with Engineering assistance.
• Collect information from country teams for various projects.

Mandatory Skills & Qualifications:

• BA/BS degree in any field OR minimum 6 years of equivalent retail experience.
• 6 years of experience in carrier/consumer electronics channel field merchandising or retail operations.
• Experience working with vendor field teams and basic merchandising processes (installation & maintenance) for in-store fixtures, demo units, or demo software.
• Proficiency with Google Workspace (G Suite) and Microsoft Office.

Preferred (Non-Essential) Skills & Qualifications:

• Technical acumen.
• Experience collaborating with cross-functional teams.
• Proficiency in Excel/Google Sheets formulas.