Retail Operations ManagerThe Retail Operations leader is responsible for building, standardizing, and scaling operational excellence across all retail locations. This role ensures stores operate efficiently, consistently, and in alignment with brand standards, while enabling growth through new store openings, process innovation, and best-in-class inventory management. This individual partners cross-functionally with Retail, Planning, Merchandising, Finance, and Facilities to deliver a seamless and elevated store experience that drives sales, profitability, and team productivity.Essential Duties and Responsibilities include the following.
Other duties may be assigned.Strategic Leadership & Business OwnershipDefine and evolve the retail operating model to support rapid fleet expansion and revenue growthPartner with executive leadership to build a 1–3 year retail operations roadmap, including systems, staffing, and process scalabilityOwn key operational KPIs, including store productivity, labor efficiency, and contribution to profitabilityBuild and lead the Retail Operations function, including hiring, developing, and structuring the team as the business scalesServe as the cross-functional connector between Retail, Planning, Merchandising, Finance, and Technology to ensure seamless executionStandard Operating Procedures (SOPs)Develop, document, and maintain scalable SOPs across all areas of store operationsCreate a centralized and easily accessible operations playbook for store teamsEnsure consistency across locations while allowing for market-specific nuancesContinuously audit and refine processes to improve efficiency and reduce friction in-storePartner with field leadership to ensure adoption and complianceTraining & EnablementDesign and implement operational training programs for store teams and leadershipPartner with L&D (or build from scratch) to create onboarding tools, certification programs, and ongoing educationDevelop training materials for systems, inventory processes, and operational workflowsSupport field leaders in driving accountability and operational excellence across all shiftIdentify gaps and proactively evolve training based on business needs and store feedbackProgram Exploration & ImplementationIdentify, evaluate, and pilot new tools, systems, and operational programs (e.g., RFID, workforce management, POS enhancements)Build business cases for new initiatives, including ROI and scalabilityLead end-to-end implementation, including testing, rollout strategy, and trainingEstablish success metrics and continuously optimize programs post-launchStay ahead of industry trends to bring innovative solutions to the retail fleetNew Store OpeningsOwn operational readiness for all new store openingsDevelop and execute store opening checklists, timelines, and cross-functional alignment plans Partner with Real Estate, Store Design, and Visual Merchandising to ensure seamless executionOversee setup of systems, inventory processes, back-of-house organization, and operational flowProvide on-site or remote support during openings to ensure a strong launchFacilities & Maintenance OversightPartner with Facilities to manage ongoing store maintenance and repair needsEstablish clear processes for issue reporting, escalation, and resolution timelinesTrack and analyze maintenance trends to proactively address recurring issuesEnsure stores consistently meet brand standards and provide a best-in-class environmentSupport budgeting and vendor management related to facilitiesOpEx Budget SupportProvide input into store-level operating expenses, including supplies, maintenance, and operational toolsPartner with Finance to track, forecast, and manage OpEx across the fleetIdentify cost-saving opportunities without compromising store experienceSupport development of scalable budgeting frameworks for new and existing storesInventory ManagementOwn end-to-end inventory processes across all storesDevelop and enforce best practices for receiving, transfers, cycle counts, and inventory accuracyPartner with Planning and Allocation to ensure optimal product flow and in-store availabilityLead shrink reduction strategies and investigate discrepanciesImplement tools and processes (e.g., RFID) to improve visibility and accuracyEstablish reporting and KPIs to track inventory health and operational performanceMinimum Qualifications:5–10+ years of retail store and retail operations experience (multi-store, high-growth environment preferred)Strong understanding of inventory management, store systems, and operational workflowsExperience leading new store openings and scaling retail infrastructureProven ability to build SOPs and training programs from the ground upAnalytical mindset with experience managing budgets and operational KPIsStrong cross-functional leadership and communication skillsHighly organized, detail-oriented, and solutions-drivenIn office (Cerritos)Ability to travel up to 60% for store visits and New Store OpeningsSuccess Metrics (What "Great" Looks Like):Consistent execution of SOPs across all storesImproved store efficiency and reduced operational frictionHigh inventory accuracy and reduced shrinkSuccessful, on-time, and well-executed store openingsAdoption and ROI of new operational programsStrong field feedback and team enablementA successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.A reasonable estimate of the current base hourly/salary range is $110,000 to $115,000.Attention:After submitting your application, please check your spam folder for emails on your application status.
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