Retail Operations Manager

Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century.

For more information please visit REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast- paced work environment. Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.Are you ready to set the standard for Premium apparel?Main purpose of the Retail Operations Manager role:The Retail Operations leader is responsible for building, standardizing, and scaling operational excellence across all retail locations. This role ensures stores operate efficiently, consistently, and in alignment with brand standards, while enabling growth through new store openings, process innovation, and best-in-class inventory management.

This individual partners cross-functionally with Retail, Planning, Merchandising, Finance, and Facilities to deliver a seamless and elevated store experience that drives sales, profitability, and team productivity.Major Responsibilities:Essential Duties and Responsibilities include the following. Other duties may be assigned.Strategic Leadership & Business Ownership  Define and evolve the retail operating model to support rapid fleet expansion and revenue growth  Partner with executive leadership to build a 1–3 year retail operations roadmap, including systems, staffing, and process scalability  Own key operational KPIs, including store productivity, labor efficiency, and contribution to profitability  Build and lead the Retail Operations function, including hiring, developing, and structuring the team as the business scales  Serve as the cross-functional connector between Retail, Planning, Merchandising, Finance, and Technology to ensure seamless executionStandard Operating Procedures (SOPs)  Develop, document, and maintain scalable SOPs across all areas of store operations Create a centralized and easily accessible operations playbook for store teams Ensure consistency across locations while allowing for market-specific nuances  Continuously audit and refine processes to improve efficiency and reduce friction in-store  Partner with field leadership to ensure adoption and compliance Training & Enablement  Design and implement operational training programs for store teams and leadership  Partner with L&D (or build from scratch) to create onboarding tools, certification programs, and ongoing education Develop training materials for systems, inventory processes, and operational workflows  Support field leaders in driving accountability and operational excellence across all shift  Identify gaps and proactively evolve training based on business needs and store feedback Program Exploration & Implementation  Identify, evaluate, and pilot new tools, systems, and operational programs (e.g., RFID, workforce management, POS enhancements)  Build business cases for new initiatives, including ROI and scalability  Lead end-to-end implementation, including testing, rollout strategy, and training  Establish success metrics and continuously optimize programs post-launch  Stay ahead of industry trends to bring innovative solutions to the retail fleet New Store Openings  Own operational readiness for all new store openings  Develop and execute store opening checklists, timelines, and cross-functional alignment plans Partner with Real Estate, Store Design, and Visual Merchandising to ensure seamless execution  Oversee setup of systems, inventory processes, back-of-house organization, and operational flow  Provide on-site or remote support during openings to ensure a strong launchFacilities & Maintenance Oversight  Partner with Facilities to manage ongoing store maintenance and repair needs  Establish clear processes for issue reporting, escalation, and resolution timelines  Track and analyze maintenance trends to proactively address recurring issues  Ensure stores consistently meet brand standards and provide a best-in-class environment  Support budgeting and vendor management related to facilities OpEx Budget Support  Provide input into store-level operating expenses, including supplies, maintenance, and operational tools  Partner with Finance to track, forecast, and manage OpEx across the fleet  Identify cost-saving opportunities without compromising store experience  Support development of scalable budgeting frameworks for new and existing stores Inventory Management  Own end-to-end inventory processes across all stores  Develop and enforce best practices for receiving, transfers, cycle counts, and inventory accuracy  Partner with Planning and Allocation to ensure optimal product flow and in-store availability  Lead shrink reduction strategies and investigate discrepancies  Implement tools and processes (e.g., RFID) to improve visibility and accuracy  Establish reporting and KPIs to track inventory health and operational performanceMinimum Qualifications: 5–10+ years of retail store and retail operations experience (multi-store, high-growth environment preferred)  Strong understanding of inventory management, store systems, and operational workflows  Experience leading new store openings and scaling retail infrastructure  Proven ability to build SOPs and training programs from the ground up  Analytical mindset with experience managing budgets and operational KPIs  Strong cross-functional leadership and communication skills  Highly organized, detail-oriented, and solutions-driven  In office (Cerritos)  Ability to travel up to 60% for store visits and New Store OpeningsSuccess Metrics (What “Great” Looks Like)  Consistent execution of SOPs across all stores  Improved store efficiency and reduced operational friction  High inventory accuracy and reduced shrink  Successful, on-time, and well-executed store openings  Adoption and ROI of new operational programs  Strong field feedback and team enablementA successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. A reasonable estimate of the current base hourly/salary range is $110,000 to $115,000.ATTENTION:After submitting your application, please check your spam folder for emails on your application status.

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