Job Summary
Time Type: Full time. This is an in‑office position. Department: 410 Branch Management. Under the guidance of the Corporate Area Sales Manager and a specific assigned Mentor, the Retail Manager Trainee position is assigned a branch and ensures staff is effectively conducting multiple branch operations and processes while providing superior customer service incorporating the IBC Experience.
ESSENTIAL JOB FUNCTIONS
- Manage branch staff and establish expectations for individual and staff performance.
- Plan and execute sales activities to meet branch deposit growth.
- Perform successfully to the Deposit Growth and Sales Performance Goals (TSA and Referral Programs).
- Sustain customer relationships with face‑to‑face meetings, phone calls, lobby, and outreach activities.
- Organize branch promotions internally and externally to promote bank products and services.
- Establish community relationships.
- Actively engage in various bank meetings.
- Facilitate daily huddles and weekly sales meetings.
- Participate in corporate and market initiatives as needed.
- Develop employees and facilitate by coaching, instructing, and mentoring.
- Ensure staff retention.
- Shadow hiring process and employee terminations.
- Timely management of all branch administration job functions.
- Manage the maintenance of office equipment, supplies and branch image.
- Provide approvals for Market retail customer portfolio adhering to Bank Policies.
- Other duties as assigned.
SKILLS
- Critical Thinking
- Focus on Results
- Management of Personnel Resources
- Instructing
- Leadership
- Organization
- Planning
- Sound Decision Making
- Service Orientation
- Focus on Quality
- Promotes Teamwork
- Sensitivity to Guidelines
- Good Oral and Written Communication
- Focus on Sales
- Stress Management
Education & Experience
High School diploma or GED equivalent. Some college, preferred. Retail Management experience required.
Benefits
- Medical Plan
- Employer Paid Life Insurance
- Flexible Spending Program
- 401(k) Profit Sharing Program
- Supplemental Benefit Programs such as Vision, Dental, Disability, Tuition Assistance Program
- Sick Leave
- Vacation
- Paid Holidays