- Support a positive customer shopping experience and maintain a strong partnership with store teams and Loss Prevention
- Understand operational procedures and deter acts of dishonesty within established customer service guidelines
- Provide timely, courteous, and knowledgeable service to customers
- Engage customers, provide support, and create a positive shopping environment
- Deter theft through customer engagement and a professional, knowledgeable presence
- Observe accurate checkout procedures for customers and Associates
- Communicate shrink-related concerns to Store Management and Loss Prevention
- Maintain an effective partnership with Store Management and Loss Prevention to accomplish assignments and goals
- Coordinate and complete shrink-related activities with Store Management
- Support and participate in store shrink reduction goals and programs
- Promote honesty, integrity, confidentiality, and safety awareness
- Encourage Associate use of shrink reduction resources
- Follow through on commitments and accomplish goals with minimum supervision
- Adhere to labor laws, policies, and procedures
- Perform other duties as assigned
Requirements
- Excellent communication skills and good judgment
- Ability to respond appropriately to changes in direction or unexpected situations
- Effective collaboration with peers and supervisors to accomplish tasks
- Ability to work a flexible schedule to support business needs
- 0–2 years of retail or security experience
Core Competencies
Demonstrates strong customer service skills while maintaining a focus on loss prevention and shrink reduction. Capable of effective communication and collaboration with store management and associates to foster a positive shopping environment.
Highest-signal resume keywords
- Customer Service
- Loss Prevention
- Shrink Reduction
- Effective Communication
- Retail Experience
ATS Optimization Keywords
Soft Skills
- Excellent Communication Skills
- Good Judgment
- Collaboration
- Flexibility
Industry Keywords
- Operational Procedures
- Customer Engagement
- Theft Deterrence
- Safety AwarenessLabor Laws