RETAIL DEPARTMENT MANAGER

Retail Department Manager – Multi-Category Retail LeaderFull-Time | Bonus Eligible | Full Benefits | Growth OpportunityOverviewWe are seeking a high-impact Retail Department Manager to lead operations in a high-volume, multi-category retail environment.This is not a traditional retail role — you will oversee a diverse product mix including apparel, licensed merchandise, premium brands, and specialty retail. Success in this role requires strong merchandising instincts, inventory control, and team leadership.Compensation & BenefitsCompetitive salary (based on experience)Quarterly performance bonusCompany-paid medical insurance (multiple options)401(k) with 5% company matchDental & Vision coverageCompany-paid Life InsuranceShort-Term & Long-Term DisabilityAD&D coveragePTO, HSA, FSARetail Product CategoriesYou will oversee a dynamic retail environment that includes:Toys & impulse merchandiseWally's branded gear (apparel, mugs, accessories)Pet productsLicensed professional & collegiate sports merchandisePremium brands including Oakley, Ray-Ban, and RovRMen's & Women's apparelBooks & specialty retail itemsKey ResponsibilitiesLeadership & Team DevelopmentLead, coach, and develop Retail Leads and team membersDrive accountability and performance through consistent coachingManage scheduling, labor planning, and staffing needsBuild a culture of ownership, professionalism, and executionMerchandising & Retail ExecutionExecute category-specific merchandising strategies across apparel, accessories, licensed merchandise, and premium retail productsMaintain a high-impact, sales-driven retail floorEnsure product placement, presentation, and in-stock conditions meet standardsInventory Control & Asset ProtectionOversee receiving, stocking, and backstock organizationMonitor inventory accuracy and investigate discrepanciesExecute cycle counts and monthly auditsEnsure proper control of high-value merchandise (premium eyewear, specialty items)Partner with Loss Prevention to minimize shrinkGuest ExperienceModel and enforce exceptional hospitality standardsResolve escalated guest concerns with urgency and professionalismFinancial & Operational PerformanceManage labor, sales, and inventory metricsSupport budgeting and cost control initiativesWhat Success Looks LikeStrong merchandising standards across all categoriesAccurate inventory and minimized shrinkEngaged, accountable team performanceConsistent achievement of labor and financial goalsPositive guest experiencesSchedule ExpectationsOpen availability required, including evenings, weekends, and holidays.Qualifications2+ years of retail leadership experience requiredMulti-category or high-volume retail experience preferredStrong merchandising and inventory management skillsProven ability to lead and develop teamsPhysical RequirementsStanding/walking for extended periodsLift up to 25 lbs regularly, 50 lbs occasionallyDAY SHIFT SCHEDULE 6 AM - 2 PM