Retail Branch Manager

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning bank. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and the financial needs of every customer we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country.

Job Summary

The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and in‑store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Key Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Serve as a “Keeper of the Woodforest Culture” and create energy around Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology‑driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Competencies Required

• Proactive in seeking business outside of the branch.
• Goal‑oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Passionate about taking care of people by exhibiting effective problem‑solving abilities, maintaining composure, and conveying a positive attitude while interacting with customers and internal team members.
• Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and the sales/service process.
• Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Minimum Qualifications & Experience

• 5 years of relevant and transferrable sales and/or customer service experience, OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team.
• Typically report to an on‑site manager; mentor or lead a team of more junior staff but do not usually have formal management responsibility for personnel decisions.
• Previous in‑store banking experience is preferred, but not required.
• Positive and engaging.
• Preference for candidates who reside within the local community.

Education & Certification

High School Diploma or equivalent required.

Location & Schedule

Primary Location: Mississippi‑Pascagoula
Work Locations: MS – Pascagoula Walmart‑8102
Schedule: Full‑time

Benefits

Woodforest National Bank offers competitive financial benefits and an Employee Stock Ownership Plan as part of a nationally recognized, award‑winning bank.

Travel

Up to 50% or more outside of branch or as needed by customer.

Working Conditions

Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Equal Opportunity Employer

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.