Retail Branch Manager

Retail Branch Manager I

Location: North Carolina – Gastonia.

Full-time.

Key Responsibilities

• Achieve branch sales and revenue goals by identifying, marketing, and recommending banking products and services beneficial to the customer.
• Maintain the Woodforest culture and create energy around retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customers' experience and the bank's reputation by warmly greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Partner and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged community partner.
• Inspire team members to reach their full potential.
• Perform any other duties as assigned.

Competencies Required

• Proactive in seeking business outside the branch.
• Goal-oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Willing to work flexible or extended hours to meet business needs; reliable.
• Passion for people, effective problem-solving, composure, and positive attitude when interacting with customers and team members.
• Ability to learn products, services, policies, procedures, regulatory guidelines, and sales and service process quickly.
• Maintain confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Excellent organizational and prioritization skills to multi-task in a fast-paced environment with accuracy and attention to detail.
• Understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Minimum Qualifications / Experience

• 5 years of relevant and transferable sales and/or customer service experience, or a bachelor’s degree and 3 years of such experience.
• 1 year of experience leading and directing a sales team.
• Previous in-store banking experience preferred but not required.
• Positive and engaging attitude.
• Prefer candidates residing within the community.

Formal Education & Certification

• High school diploma or equivalent required.

Work Status

• Full-time.

Supervisory Responsibility

• Responsible and accountable for all personnel and employment decisions at the branch location.

Travel

• Up to 50% or more outside branch or as needed by customers.

Working Conditions

• Stand most of the time; walking, moving, bending, stooping; occasional lifting up to 30 lbs.

Equal Opportunity Employer

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.