Restoration Technician

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Primary Role:

Respond to service calls as needed and perform assigned production tasks in accordance with SERVPRO® guidelines. Support the Crew Chief and production team, while maintaining clean and organized vehicles, equipment, and facilities. Ensure all customer needs are met and jobs are completed to SERVPRO® standards.

Key Responsibilities & Expectations

1. Executive – Customer Satisfaction

• Notify Crew Chief of any customer needs or concerns.
• Communicate effectively to ensure customer satisfaction.
• Report any service complaints promptly.

2. Production – Jobsite Execution & Support

a. Emergency Response

• Adhere to 1-4-8 job response protocols.
• Be available for emergency service responses.

b. Production Tasks

• Follow SERVPRO® guidelines and Crew Chief instructions.
• Inventory and load equipment and supplies before jobs.
• Set up staging areas and equipment at job sites.
• Prepare job site rooms for cleaning.
• Assist Crew Chief and team with tasks as needed.
• Perform thorough cleanup at end of day or job.

c. Clean & Respectful Jobsite

• Leave job sites clean and orderly.
• Show respect for customer property.

d. Uniform & Professionalism

• Follow SERVPRO® uniform policy.

e. Training & Development

• Participate in training regularly.
• Complete ECTP and pursue IICRC certifications.
• Read MSDS and equipment manuals for safety and usage.
• Learn to properly operate all tools and equipment.

3. Human Resources – Communication

• Ensure clear, two-way communication with team members.
• Communicate honestly, timely, and respectfully to support team effectiveness.

4. Production – Maintenance & Equipment Care

a. Vehicle & Equipment

• Keep vehicles and equipment clean and organized.
• Disinfect and inspect equipment regularly.
• Complete vehicle/equipment maintenance checklists as assigned.

b. Facilities

• Help maintain cleanliness of warehouse, office, and grounds.

5. Executive – Safety & Risk Management

• Attend safety training sessions.
• Follow SERVPRO® safety policies at job sites, in the office, and in transit.
• Use all equipment and PPE properly.
• Maintain clean and safe workspaces.
• Report injuries or hazards immediately.
• Follow SERVPRO® crew rules at all times.

6. Additional Duties

• Take ownership of your role and responsibilities.
• Look for ways to improve efficiency.
• Complete additional tasks as assigned by management.