Restoration Claims Coordinator

Restoration Claims Coordinator / Xactimate SpecialistServiceMaster Restoration By Simons is seeking an experienced Restoration Claims Coordinator / Xactimate Specialist to provide remote claims support for our property damage restoration company.Hands-on experience with Xactimate and Mitigate is required for this position. Candidates should also be familiar with XactAnalysis, restoration documentation standards, insurance carrier requirements and the property damage claims process.ServiceMaster Restoration By Simons is a locally owned, family-and-woman-owned restoration company based in Skokie, IL. We are committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we're by our customer's side 24/7/365 to restores properties and peace of mind.Candidates must have:Hands-on Xactimate experience — REQUIREDHands-on Mitigate experience — REQUIREDFamiliarity with XactAnalysisExperience with DASH or comparable restoration management softwareExperience working with insurance carrier portals and/or TPA programsApplicants without prior Xactimate and Mitigate experience will not be considered.The Claims Coordinator will manage assigned restoration claim files and help move them efficiently from production through insurance review, billing and payment within the required day 10 time frame.Responsibilities include:Manage assigned water, fire, smoke, mold, contents and insurance filesReview each claim for completeness and identify missing informationMonitor assigned claims and ensure required tasks are completed within company, carrier and TPA deadlinesMaintain active follow-up so claims do not sit without documented actionPrepare, review and revise Xactimate estimatesSubmit and manage claim information through XactAnalysisReview and maintain Mitigate documentationWork within DASH and other applicable restoration management platformsCommunicate professionally with insurance adjusters and carrier representativesFollow up on estimates awaiting carrier review or approvalPrepare and support supplementsRespond to adjuster requests for documentationReview carrier reductions and estimate discrepanciesHelp resolve scope, pricing and documentation issuesTrack outstanding invoices and insurance paymentsMaintain detailed claim notes and communication recordsHelp move completed jobs through final documentation, billing and paymentThe Claims Coordinator will also be responsible for maintaining complete, organized and submission-ready photo and documentation files.Responsibilities include:Review photos submitted by technicians and project managersOrganize and label photos by job, room, area and phase of workUpload photos into DASH, Mitigate, XactAnalysis and applicable carrier or TPA systemsConfirm photos support the work being estimated and invoicedIdentify missing or inadequate photographsRequest additional documentation from the field team when neededOrganize moisture records, drying documentation and equipment logsUpload signed authorizations, completion documents, estimates and invoicesMaintain clean and organized electronic claim filesPerform a final quality review before a file is considered completeCompleting claim requirements on time is a critical responsibility of this position. The Claims Coordinator is expected to monitor deadlines, complete uploads promptly, keep Mitigate and XactAnalysis requirements current, follow up consistently with adjusters and prevent files from becoming stagnant. Delays outside the Claims Coordinator's control should be clearly documented with timely follow-up. A qualifying file must have all applicable photos, Mitigate documentation, XactAnalysis requirements, estimates, invoices, drying documentation, signed documents and communication records completed and organized. Simply changing a job status to "closed" does not qualify. The file must be complete, accurate, organized and timely.ServiceMaster Restoration By Simons is a locally owned, family- and woman-owned restoration company based in Skokie, Illinois. We specialize in water damage restoration, fire and smoke cleanup, mold remediation, contents restoration, and specialty cleaning.

Compensation: $24.00 - $28.00 per hour