Restaurant Supervisor (Full-time)

Front Of House ManagerNorth Beach Social is a fun, interactive, fast-paced casual dining restaurant. We are best known as a live music venue, kid—and dog-friendly, and having the best atmosphere around! From the staff to our guests, we radiate good times and great vibes.Our Front-of-House Managers help to lead all aspects of our business.

Ultimately, they ensure that our restaurant runs smoothly and customers have a pleasant dining experience. This strong team works to lead by example and is a supportive resource for our staff in our fast-paced environment. An awareness of how both the front and back of the house operate is essential so you can collaborate effectively with all your team members.ResponsibilitiesOpening & ClosingFinancial/cash handlingOperational, administrative tasksFacilities/Health Department checksOversee the FOH staff through all working hours - setting up for service, all service hours, and closing each shift according to restaurant standardsFloor ManagementFrequent decision-making and troubleshootingMaintaining proper flow of service (at the door, on the floor, and at expo)Providing support at the host stand throughout the shiftUpholding service standards, product quality and cleanlinessClear and continuous communication with kitchen and all FOH staff to ensure proper flow of service and guest satisfactionGuest interaction?

ensuring all guests enjoy the Great Southern Experience with great service and food quality and by cultivating relationships and resolving issuesTraining & DevelopmentAssisting in training of all FOH hourly team members based on standards determined by General Manager and Chief Operation OfficerContinual development of FOH employees by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviewsDirecting and enforcing service standardsAdministering FOH hourly disciplinary action as needed, dictated by guidelines outlined in the company?s Performance HandbookEnsuring FOH staff has appropriate food, beverage, and service knowledgeAdministrativeCreate and adjust staff schedules to meet restaurant needsUpdate all printed and digital menus based on product selection and availabilityWork with General Manager to set up a timeline and schedule for team-building events and food & beverage further education plansOrder and maintain restaurant supplies, which include, but are not limited to, CGS, office supplies, petty cash, etc.Assist in managing customer service responses and leading all guest recovery efforts, including but not limited to online feedback, guest complaints, and immediate service recoveryAdditional managerial administrative responsibilities may be required as neededEducation & ExperienceMinimum 3 years experience in full-service, high-volume, high-end restaurant, hotel, or resort managementMinimum 1 year in full-service, high-volume, high-end restaurant managementHigh School Diploma or G.E.D.Preferred: B.A. in Hospitality ManagementKnowledge, Skills & AbilitiesDetail-oriented and thorough.High-level customer service skillsAbility to speak clearly and directly to customers and coworkers alikeFull cycle project management: the ability to plan, organize, direct, and delegateAble to follow through and hold team members accountableSuperior communication skillsProficient in Restaurant Financial Knowledge (P&L / Budget / Food & Labor Costs)Ability to remain calm and collected even in a busy environmentAbility to perform consistent work to the highest of standards.Ability to operate various POS systemsAbility to memorize and describe menu itemsPhysical DemandsStanding for extended periods of timeContinuous walking and movementMust be able to lift up to 50lbsWorking ConditionsFast-paced high, volume restaurantIndoor/Outdoor environmentExposure to a possibly noisy environmentExposure to extreme heat or cold depending on season and locationThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.Work Schedule8 hour shift12 hour shiftMonday to FridayOn callWeekend availabilityHolidaysDay shiftNight shiftOvertimeSupplemental PayBonus payBenefitsPaid time offHealth insuranceDental insuranceVision insuranceLife insuranceDisability insurance401(k)Referral programEmployee discountMileage reimbursement