Restaurant Reservations Coordinator/Supervisor

Restaurant Reservations Coordinator/Restaurant SupervisorWe are looking for a Restaurant Reservations Coordinator/Restaurant Supervisor to join our team at Latitudes Restaurant. The Restaurant Reservations Coordinator position is responsible in assisting in the efficient operational functions of the restaurant, restaurant bar & lounge, and special events. The Restaurant Reservations Coordinator will provide efficient and legible service to all guests in a professional manner in harmony with the restaurant's service standards.Compensation & Benefits for Reservations Coordinator:Health InsuranceDental InsuranceVision InsuranceLife Insurance401(k)Free Associate ParkingFree Meal for every shift worked25% Discount in Resort OutletsHotel Discounts with OPLFriends and Family DiscountResponsibilities for the Reservations Coordinator:Answer phone calls, reply to emails, check & answer phone messagesHandle communication with large parties wanting to dine at LatitudesMaintain accurate records of guest bookings, including special requests, dietary restrictions, and event details.Monitor reservation system to manage table assignments and optimize seating capacity.Confirm, modify, or cancel reservations as requested.Communicate reservation details to the front-of-house team, kitchen staff, and management.Address reservation conflicts or discrepancies promptly and professionally.Resolve guest complaints related to reservations or seating arrangements.Communicate effectively with staff to ensure a smooth dining experience for all guestsOther duties as assignedRequirements for Reservations Coordinator:A High School Diploma or equivalent is preferred1+ year in related field of restaurant, banquets, and hospitality is preferredStand and walk for extended periods of timeAbility to handle physical activity including bending, lifting up to 25-30 pounds, and other strenuous activitiesMust maintain a high level of enthusiasm and dedication to the guest experienceAvailability to work all shifts, weekends, and holidays as neededAt the Opal Collection, we are committed to providing equal employment opportunity and no individual is discriminated against on the basis of race, religion, color, gender, age, national origin, sexual orientation, veteran status, disability, genetic information, service in the uniformed services or any other classification protected by applicable federal, state or local law.