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Brand Presentation

Lolita Jaca is a luxury ready-to-wear brand established in Saint-Barth in 2007.

LOLITA JACA is a cruise wear brand with a unique identity, known for its handmade prints, reimagined cuts, luxurious fabrics, and meticulous finishes, which give the brand a timeless allure. Inspired by travel, it caters to women seeking quality and exclusivity.

For 19 years, the brand has captivated a discerning international clientele and established itself in the growing market of affordable luxury women’s ready-to-wear, offering chic and exclusive creations reminiscent of the successful cruise collections from major fashion houses.

The brand entices customers with a ‘boudoir’ concept boutique, featuring high-end décor, exceptional customer service, and premium locations.

The House is focused on material research, attention to detail, timeless style, and signature prints as defining characteristics.

The artistic direction of LOLITA JACA is led by Faby Jaca.

LOLITA JACA is a family-owned business, founded on clear values: sincerity, responsiveness, and tenacity.

As part of its continued development in the United States, Lolita Jaca is seeking an experienced Store Manager to lead its Palm Beach boutique. The ideal candidate will have a strong background in luxury retail, proven leadership and management skills, and an in-depth understanding of the Palm Beach market and its discerning clientele.

The position is available immediately.

Job Description

The ideal candidate will have a strong background in luxury retail, proven leadership skills, and an in-depth understanding of the Palm Beach market and its discerning clientele.

The Store Manager will be responsible for the boutique's commercial performance, daily operations, team management, and overall customer experience. This is a hands-on leadership position requiring active participation in sales, strong organizational skills, and close communication with the company's management.

Key Responsibilities

1. Sales Management & Commercial Performance

• Sales Targets: Drive the boutique's commercial performance to achieve monthly and annual sales objectives.
• Active Selling: Actively participate in daily sales alongside the team, leading by example and delivering an exceptional shopping experience.
• Performance Monitoring: Monitor key performance indicators (KPIs), including sales revenue, average transaction value, and conversion rates.
• Business Development: Identify opportunities to increase sales, attract new clients, and strengthen relationships with existing customers.
• Clienteling: Develop and maintain long-term relationships with local and international clients through personalized follow-ups, appointments, and tailored recommendations.
• Commercial Initiatives: Propose and coordinate local initiatives, private appointments, and events in collaboration with management.

2. Leadership & Team Management

• Daily Supervision: Lead and support the sales team in its daily activities, ensuring consistency in service and operational standards.
• Training & Development: Train and coach team members on product knowledge, sales techniques, customer relationships, and brand standards.
• Performance Management: Monitor individual performance, provide constructive feedback, and encourage continuous improvement.
• Team Scheduling: Organize staff schedules according to operational needs, business activity, and company guidelines.
• Recruitment: Participate in the recruitment and onboarding of new team members in coordination with management.
• Team Environment: Promote a professional, collaborative, and motivating working environment.

3. Customer Experience & Brand Representation

• Brand Ambassador: Represent Lolita Jaca's identity, values, and positioning within the Palm Beach luxury retail environment.
• Personalized Service: Ensure every customer receives attentive, discreet, and highly personalized service.
• Client Relationships: Build lasting relationships with the boutique's clientele, encouraging loyalty and repeat purchases.
• Customer Satisfaction: Handle customer inquiries, concerns, and sensitive situations professionally, in accordance with company policies.
• Brand Standards: Ensure that the boutique's atmosphere, presentation, and service consistently reflect the brand's image.

4. Boutique Operations & Inventory Management

• Daily Operations: Oversee the smooth running of the boutique, including opening and closing procedures, POS operations, and daily administrative tasks.
• Inventory Management: Supervise stock levels, inventory accuracy, and product availability.
• Shipments & Deliveries: Coordinate the receipt, verification, labeling, and organization of incoming merchandise.
• Stock Organization: Maintain an organized and accessible stockroom, ensuring efficient merchandise handling and replenishment.
• Visual Merchandising: Maintain product displays and merchandising standards in accordance with brand guidelines.
• Loss Prevention: Ensure appropriate procedures are followed to minimize inventory discrepancies, damage, and losses.

5. Administrative Management & Reporting

• Sales Reporting: Prepare regular reports on sales performance, customer activity, and operational matters.
• Communication with Management: Maintain clear and consistent communication with company management regarding boutique performance, team matters, and operational needs.
• Internal Procedures: Ensure compliance with company policies, including sales procedures, payment processing, inventory management, and customer service guidelines.
• Operational Follow-up: Identify and report issues requiring management attention or approval.
• Confidentiality: Ensure the appropriate handling of customer, employee, and business information.

6. Boutique Maintenance & General Standards

• Store Presentation: Ensure the boutique remains clean, organized, welcoming, and consistent with luxury retail standards at all times.
• Maintenance Coordination: Identify maintenance issues and coordinate necessary interventions with management and approved service providers.
• Operational Readiness: Ensure the boutique is fully prepared to welcome customers throughout opening hours.
• Problem Solving: Anticipate and respond effectively to unforeseen situations affecting daily operations.

Requirements

Qualifications & Professional Experience

• Professional Experience: Minimum 4–7 years of experience in luxury or premium retail, including previous store management or supervisory responsibilities.
• Leadership Experience: Demonstrated ability to manage, motivate, and develop a retail team.
• Sales Expertise: Strong sales background with a proven ability to achieve commercial objectives and develop client relationships.
• Luxury Retail Knowledge: Excellent understanding of luxury service expectations, product presentation, and customer relationship management.
• Local Market Knowledge: Strong familiarity with Palm Beach, its retail environment, and its local and international clientele.

Technical & Organizational Skills

• Proficiency in point-of-sale (POS) systems and inventory management tools.
• Ability to analyze sales results and identify opportunities for improvement.
• Strong organizational skills and attention to detail.
• Ability to prioritize responsibilities and manage multiple operational tasks.
• Excellent written and verbal communication skills in English; additional languages are an advantage.

Personal Qualities

• Leadership: Confident, supportive, and capable of leading by example.
• Commercial Mindset: Results-oriented, proactive, and motivated by business development.
• Professionalism: Demonstrates discretion, reliability, and a strong sense of responsibility.
• Customer Focus: Naturally attentive to clients' expectations, with excellent interpersonal skills.
• Autonomy: Capable of managing daily operations independently while respecting company procedures and management decisions.
• Adaptability: Flexible and responsive to changing business priorities and operational needs.
• Team Spirit: Collaborative, approachable, and committed to maintaining a positive working environment.

Position Expectations

The Store Manager is expected to maintain an active presence on the sales floor, support the team in achieving commercial objectives, and ensure the boutique operates efficiently and consistently.

The role requires a balance between commercial leadership, operational responsibility, and direct customer engagement, with a strong commitment to representing Lolita Jaca's standards and values.

The Store Manager works in close coordination with company management and is expected to communicate proactively regarding business performance, operational challenges, and opportunities for improvement.