Resource Director

Responsibilities

• Partner with the US Resource Management and Project Management teams, as well as client/project leads to cast and manage talent across client work.
• Manage day-to-day intake of requests through centralized ServiceNow software.
• Set/manage clear expectations, prioritize requests and proactively communicate status updates to stakeholders.
• Manage casting assignments within the Resource Management database, ensuring updates are accurate and timely.
• Collaborate with professionals from various specialties, namely Creative, Design and Integrated Strategic Planning, to review bandwidth, casting, address challenges, identify solutions.
• Partner with other Resource Managers across the U.S. and other markets to support resource sharing.
• Escalate resourcing challenges and provide updates to leadership as needed.
• Work with Finance and HR Partners to align on talent and business needs.
• Contribute to the improvement of resourcing processes and systems.

Requirements

• At least 4 years of experience in resource management or project management (agency experience preferred)
• A bachelor's degree in a related field or equivalent work experience
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Calm under pressure, with the ability to meet tight deadlines
• High emotional intelligence (EQ), and ability to work across diverse teams and personalities
• Quick learner who takes on new responsibilities with confidence
• Collaborative, thoughtful and professional approach
• Strong problem-solving skills with the ability to make informed decisions
• Excellent communications skills, with the ability to adapt messaging for different stakeholders
• Proficiency in Microsoft Office (Outlook, Excel, PPT), and some familiarity with resource management tools (e.g., Smartsheet, Workday, Service Now, RMSS, etc)
• Ability to handle sensitive information with discretion.

Core Competencies

Demonstrates expertise in resource management and project management, with a strong focus on collaboration, communication, and problem-solving. Proficient in managing multiple priorities and adapting to fast-paced environments while maintaining high emotional intelligence.