Resolutions Support (Part-Time)

First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the capabilities to multi-task in our fast paced environment.

This is a part-time position, Monday – Friday, 20-25 hours per week.

Responsibilities

• Work directly with case managers
• Work with title companies
• Prepare deed in lieu of foreclosure documents
• Draft letters and correspondences for internal and external use
• Perform routine customer calls and correspondences
• Resolve client questions or problems ensuring a resolution
• Ensure compliance with federal and state regulation
• Complete transfer tax forms
• Draft various legal documents
• Any other duties

Qualifications

• High School Diploma/GED
• Proficient use of Microsoft Word and Excel
• Strong attention to detail
• Ability to prioritize and meet deadlines
• Previous Customer Service experience
• Knowledge of mortgage documentation, title work or real estate experience an plus but not required, entry level paralegal
• Bilingual (Spanish/English) is a huge plus

Employee Benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

At First National Bank of America we are looking for exceptional individuals with a servant's heart or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it is delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America is an Equal Opportunity Employer.