Residential Program Manager Assistant - Cheshire, CTGIL Foundation Inc. is a nonprofit organization dedicated to providing high-quality, person-centered services to adults with intellectual and developmental disabilities (IDD). Our mission is to promote independence, dignity, and community inclusion while supporting individuals to live meaningful and fulfilling lives.Summary of PositionThe Residential Program Manager Assistant is a hands-on leadership role that supports both program operations and direct services.
This position works closely with the Program Operator to ensure daily program success, staff support, regulatory compliance, and positive outcomes for individuals served.The role is ideal for someone who is organized, dependable, and comfortable stepping in whenever needed- whether that means supporting staff, assisting individuals directly, or managing documentation and schedules.Core ResponsibilitiesProvide direct support to individuals with IDD as needed, including community outings, daily activities, and life skills supportProvide direct, hands-on support to adults with disabilities, including assistance with bathing, grooming, dressing, feeding, toileting, and mobility as needed.Model appropriate support techniques and professional behavior for direct care staffAssist with behavior support strategies and implementation of person-centered planEnsure individuals health, safety, dignity, and rights are upheld at all timesStaff Support & Daily OperationsAssist with staff scheduling, coverage, and shift coordinationProvide on-site support and guidance to direct care staffHelp onboard and orient new employees to program expectationsServe as a point of contact for staff concerns in the absence of the Program OperatorAdministrative & Documentation DutiesMaintain accurate program documentation, including daily logs, incident reports, and compliance recordsAssist with audits, quality assurance reviews, and corrective action plansTrack staff training, certifications, and required documentationsCommunicate with families, guardians, and interdisciplinary teams as neededCompliance, Safety & Quality AssuranceSupport compliance with DDS and agency regulationsAssist with incident follow-up, investigations, and documentationPromote a culture of safety, accountability, and professionalismReport concerns related to health, safety, or program integrity promptlyRequired QualificationsHigh school diploma or equivalentMinimum 1-2 years experience in human services, direct support, healthcare, or nonprofit settingsExperience working directly with individuals with intellectual and/or developmental disabilitiesStrong organizational, documentation, and communication skillsAbility to multitask and respond effectively in a fast-paced environmentBasic computer proficiency (email, Word, Excel, electronic documentation systems)Valid driver's license and reliable transportationPreferred QualificationsAssociate's or Bachelor's degree in Human Services, Social Work, Psychology, Business Administration, and/or proven related field of study with proven industry experienceExperience in a lead, supervisory, or program support roleKnowledge of person-centered planning and behavioral support strategiesFamiliarity with Connect DDS regulations and standardsThe following certifications will need to be obtained and approved within company policy guidelines :State Medication Administration Certification (Group Home Workers Only)First Aid for AccidentsCPR – Cardio Pulmonary ResuscitationPMT – Physical Management Techniques (Group Home Workers Only)BenefitsCompetitive pay based on experiencePaid time off and holidaysHealth and professional development benefitsSupportive, inclusive, and mission-driven work environment