Residential Mortgage Closer, Program Manager

Residential Mortgage Closer, Program ManagerThe Center for New York City Neighborhoods, Inc. (the "Center") is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership.Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change.

To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York.Position SummaryThe Center is hiring Residential Mortgage Closer, Program Manager to join a team dedicated to helping middle and working-class homeowners sustain affordable homeownership throughout New York State. The candidate we seek to fill this position will play an integral role in processing publicly and privately funded grant and residential mortgage closings, tracking the mortgage closing pipeline, ensuring that the required loan closing documents are prepared correctly, and adhering to the compliance and QC audits of the recently closed pipeline.In addition to facilitating the residential mortgage loan closing process, the ideal candidate will also be driven to support the mission of helping homeowners successfully navigate through a broad range of homeownership affordability issues including, but not limited to, foreclosure prevention, scam prevention, coastal recovery, and resiliency.This is a full-time, exempt position. We operate under a hybrid office model, requiring staff to work a minimum of two days per week on site to support collaboration, connection, and impact. Candidates must be able to meet these in-office expectations.Primary FunctionsPrepares closing documents for all residential mortgage lending programsReviews residential mortgage loan files for proper compliance, disclosures, signatures, and documentationCalculates figures on closing disclosure and QC prepared required documents for closing; resolves any errors with original documentsEnsures compliance with all applicable regulatory requirements as outlined by the CFPB; verifies accuracy and consistency of specifications on all documentsIssues notice to borrowers as neededHandles all borrower complaints and concerns. Will be required to escalate to management as needed and all issues to be documentedAttends regular meetings with finance, program delivery, & lending teams to ensure that residential mortgage loan funding processes are progressing smoothly and provides weekly reports to the closing managerWorks closely with SPM of Loan Closing to correct files & maintain pipeline accuracyIssues closing instructions to title settlement agents; orders and reviews title work for residential mortgage loansProvides backup for submitting all invoice and billing submissions & payments for the department across all vendors.

Submission fees should be recorded on the related loan levelReconciles recording rejections so all loan recordings can be processed properlyEscalates recording issues with the county to SPM of Loan Closing. These should be tracked on the recording logAssists servicing team with research and onboarding new loans when applicableUpdates loan pipeline trackers, loan operating system, & loan servicing interface as neededPrepares funding requests for finance and requires sign-off from finance and closing managementSends out loan checks on the official loan funding dateAssures adherence to federal and state regulatory requirementsVerifies that all HMDA is completed on the URLA post closeSkills and QualificationsAbility to communicate verbally, and in writingExperienced knowledge in tolerance level requirements of the closing disclosureExperienced knowledge of TRID regulationsAbility to read, understand, and interpret residential mortgage loan documentsAbility to work independently and also as part of a teamAbility to understand real estate finance and mortgage terminologyModerate analytical skillsKnowledge of residential mortgage loan closing policies, procedures, and documentationStrong technical skills, including Microsoft Office softwareAble to coordinate, organize, prioritize, and execute multiple responsibilities in a fast-paced settingStrong technical skills in mortgage lending operating software systems and/or Salesforce, Bytepro, The Mortgage Office is a plusEducation and TrainingA High School Diploma or higherCertified training in the areas of mortgage lending and closingsExperienceAt least 2 years of recent experience, within the last 4 years, working as a residential mortgage loan closer for a bank, credit union, or mortgage lender.ApplicationTo apply for this position, please submit your cover letter with salary requirements, resume, and 3 professional references through our website, cnycn.org.Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled. We thank you for your interest in career opportunities with the Center for NYC Neighborhoods. No phone calls, please.

Accepting resumes until the position is filled.The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting requiring reasonable accommodation to participate in this hiring effort are requested to email: Center for NYC Neighborhoods is an equal-opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.