Residential Crisis Response Coordinator

Residential Crisis Response Coordinator

Reporting to the Assistant Director for Crisis Response, the Residential Crisis Response Coordinator is responsible for direct case management, crisis response, and emergency response efforts within the College Student Life (CSL) and ARCH residential communities. This role plays a critical function in supporting students experiencing crises, implementing trauma-informed response strategies, and ensuring appropriate follow-up and resource referrals. The Crisis Response Coordinator is an integral part of the emergency response team, providing hands-on support for residential staff, responding to urgent situations, and working collaboratively with campus partners to enhance student safety and well-being. This position is a live-on role, with housing provided, and requires participation in an on-call rotation to ensure 24/7 emergency coverage. Flexibility in scheduling, including evenings, weekends, and holidays, based on student and institutional needs is also required.

The budgeted salary for this role is $66,900. The University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits level eligibility is full benefits. The schedule is full-time, fixed, with 40 hours per week, and includes days, evenings, nights, and weekends. The work location is UC Santa Cruz Main Campus. Union representation is SV - Student Services and Advising Professionals. Job code classification is STDT LIFE DEV SPEC 3 SV ). Travel is never or rarely required.

Job duties include:

• 45% - Crisis Response and Emergency Support: Respond to student crises and residential emergencies, providing trauma-informed intervention and de-escalation support. Serve as an on-call responder for emergency situations, ensuring timely and appropriate action in collaboration with campus safety, mental health professionals, and student support offices. Provide immediate case management for students in distress, ensuring follow-up care, referrals, and ongoing support. Assist in managing on-call response logistics, ensuring clear communication and coordination of crisis response efforts. Document crisis incidents thoroughly and accurately, maintaining compliance with university policies and best practices. Support the Assistant Director in reviewing and updating emergency response protocols to align with evolving student needs and national best practices.
• 30% - Case Management and Student Support: Serve as a primary point of contact for students experiencing crises coordinating with university resources. Work closely with the Dean of Students Office, Counseling & Psychological Services (CAPS), Behavioral Intervention Team (BIT), and Title IX Office to ensure students receive timely and comprehensive support. Provide ongoing case management for students involved in crisis situations, tracking progress and ensuring connection to appropriate campus and community resources. Lead follow-up efforts for students post-crisis, assessing their ongoing needs and supporting their reintegration into the residential community. Participate in post-crisis debriefings and case reviews to identify areas for improvement and staff development needs.
• 15% - Training, Education, and Staff Development: Assist in training residence life staff on crisis response, de-escalation techniques, and trauma-informed approaches. Conduct workshops and educational programming on topics related to mental health, well-being, and emergency preparedness for residential students and staff. Support the Assistant Director in onboarding and ongoing professional development for crisis response team members. Develop educational materials and resources for students and staff to promote awareness of available crisis support services.
• 10% - Community Safety, Security, and Development: Foster a sense of safety and well-being within residential communities by working collaboratively with residence life staff to address student concerns. Assist in the development and assessment of safety initiatives aimed at reducing crisis incidents and promoting student resilience. Participate in on-call roles and responsibilities, responding to residential emergencies and student concerns as needed. Serve as a resource for residence life staff in managing student concerns and conflicts, utilizing restorative and trauma-informed approaches. Participate in ongoing assessment of emergency response and community safety protocols, contributing recommendations for policy and procedural improvements.

Required qualifications include a bachelor's degree in social work, counselor education, psychology, student affairs, emergency management, or a related field (or a combination of education and equivalent experience). Significant experience in case management, crisis response, student support services, or emergency management is required. Demonstrated knowledge of trauma-informed response strategies, crisis de-escalation techniques, and student mental health support is necessary. Experience providing direct crisis response and case management for individuals in distress is essential. Ability to effectively respond to students in crisis and coordinate emergency response efforts is required. Strong understanding of behavioral intervention models, student development theory, and knowledge of student mental health crisis response is needed. Experience collaborating with mental health professionals, law enforcement, and campus safety teams to support students in crisis is preferred. Excellent verbal and written communication skills, with the ability to document crisis incidents and follow up with students and campus partners, are required. Commitment to working with the student population from a broad variety of perspectives, backgrounds, and experiences is essential.