Reservation Specialist

Palisades TahoeWe share the spirit of these legendary mountains with the world.Job Summary: The Reservation Specialist serves as the first line of contact for Palisades Tahoe call-in guests. Agents' primary responsibility is to book products for guests in advance of their upcoming visit, answer inquiries regarding Palisades Tahoe Resort products, services, and lodging options and customize vacation packages to fit the needs of the guests, while providing excellent guest service and guidance. Agents work closely with first time visitors and guests with complex requests requiring the agent to have specific resort knowledge and attention to detail. Agents are also often tasked with outbound sales campaigns and other special projects as required.Applicants must be 18 years of age.Base hourly pay range: $23.00 - $28.69 per hourA Great Job and Benefits to Match:Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!Healthcare options for both Seasonal & Year-Round employeesGenerous discounts on outdoor gear, apparel, etc.401(k) plan with generous company matchFree and discounted lift tickets25%-50% discount at Food & Beverage locations at Palisades & Alpine40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!Employee Assistance Program (EAP)Essential Job Responsibilities/Duties/Tasks include the following--other duties may be assigned:Provide customers with quality customer service in a friendly and positive mannerUnderstand and develop an in-depth knowledge of products offered. These product categories include but are not limited to Lodging, Season Passes, daily tickets, Adult and Child Ski School, and Resort Events and ActivitiesCover an 8-hour shift on phones—sometimes longer during holiday and peak periodsActively participate in all assigned daily duties including but not limited to fulfilling online sale orders, assisting guests via telephone, Live-Chat, email or other written communicationsProvide resort, village and local information to the guestAssess customers' needs and provide them with the best products and vacation packages available to meet those needsCheck voicemails and emails promptly and respond back to the guest within a 24-hour periodPerform exceptional follow-up procedures to ensure the guest's satisfactionAssist in the resolution of guest complaints, handle all guest concerns and communicate optionsAdhere to all departmental and company policies and procedures and participate in all departmental and resort training and development coursesCompetencies and Job Requirements:Required:Proficient with Microsoft Office and Windows proficiency as well as basic computer skills with the ability to multitaskEffective communication skills, oral & writtenStrong sense of customer service & safety awarenessAble to understand and follow verbal and written instructionsHave a neat & clean appearance in compliance with the company grooming standardsPunctual, able to report at scheduled start timeWork well as part of a teamPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.Working Conditions:Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.Hazardous Materials/Noise: The noise level in the workplace is usually moderate.Equipment Used in Job: NoneEducation and Experience:Required:High school diploma or GED.One-year experience in sales/customer service.Preferred:Knowledge of Palisades TahoeA Motor Vehicle Record review may be required as part of your job.