Resales Center Concierge

Resales Center ConciergeOn Top of the World is a leader in the retirement community industry both in recreational activities & amenities, as well as utilizing superior construction methods while building energy efficient homes from our many floor plans.The Sales Center Concierge is responsible for consistently delivering an incredibly educational and exciting community experience to all current and future guests, serving as a vital link between clients and the Sales department. This position is responsible for delivering a World class guest experience on every interaction and will serve as a brand ambassador, supporting the company's mission to share the benefits of living in the community by creating memorable experiences for customers.Responsibilities:Creates and maintains good customer relationships and ensures smooth sales team operationsRemains energetic, driven, and focused on delivering a world class customer experience on every interactionObsessed with providing the best customer experience and continually improvingGreets everyone in a positive and enthusiastic manner and creates an excellent first impression for guestsConveys messages and ideas concisely and effectively with professionalismOpens and closes the Sales Center and/or Model Center(s)Maintains a welcoming reception area for clients and visitorsMaintains a safe and clean reception area by complying with procedures, rules, and regulationsOperates and maintains the coffee bar and cookie station and ensures the area is clean and stocked at all timesMonitors and directs visitors entering the office by utilizing set office proceduresRegisters new visitors and tracks returning visitors in applicable softwareMaintains good relations and communication with all involved in the project, including the customerManages and maintains the Sales Associates rotation rosterEngages walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcomeEducates and excites guests by answering their questionsInteracts with guests to provide and process information in response to inquiries, concerns, and requests about the communityAssembles marketing materials and publications as neededPrepares reports, memos, and documents using applicable softwareAssists with developing, organizing and executing special eventsDelivers high quality experiences at all timesProvides the highest level of customer service to all current and future guestsRemains nimble and flexible in regards to daily duties and scheduling to include working a variable schedule that may include weekends, evenings, and holidaysMay perform administrative and office support activities including data entry, file creation and maintenance, word processing, faxing, and daily report tracking and distributionPerforms all duties in adherence to OTOW standardsStrives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practicesMaintains a positive and professional demeanor toward all residents, visitors and co-workersPerforms other duties as assignedEducation and Experience:High School Diploma or equivalent required5+ years of administrative or similar experience required2+ years of customer service experience preferredSkills and Knowledge:Must be able to read, write and understand English and have strong verbal and written communication and listening skillsExtensive software skills, including Microsoft Office, and internet research abilitiesKnowledge of sales and customer service best practicesMust have a high level of attention to detail and the ability to multi-taskMust exhibit stress tolerance while maintaining a positive attitudeAbility to handle a varying amount of walk-in traffic as well as a multi-line phone systemMust be able to establish rapport with others and cultivate relationships easilyAbility to work effectively in a team setting and be able to efficiently meet deadlinesMust be energetic, driven, and focused on delivering a world class customer experience on every interactionPersonal Attributes:Strong interpersonal skillsHonesty and integritySelf-starter and reliabilityInquisitive and detail-orientedTeam playerCommitment to diversity, equity and inclusionOrganizational RelationshipsReports to: Sales Office ManagerSupervises: NoneCertifications and LicensesA valid Florida Drivers License with acceptable driving history is preferredQualifications:Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.* Drug free work place *