Base pay range
$21.00/yr - $23.00/yr
Reports to: Director of Repairs & Post-Install Operations
Job Summary: An administrative position within the Repair Division whose primary responsibilities are managing the actions and schedules of several Repair Experts and the accurate processing of jobs in Service Titan with a strong focus on customer communication, project management, and scheduling efficiency.
Essential Job Responsibilities
- Manage the daily schedules of several Repair Experts
- Update notes/tags/statuses on jobs/accounts and process jobs accurately
- Create purchase orders and track materials for Repair Jobs
- Identify job scheduling opportunities for gains in capacity usage
- Communicate with customers via phone, email, and text to ensure satisfaction
- Monitor email inboxes, voicemails, system tasks, and chat logs
- Monitor and update Repair Expert timecards
- De-escalate and resolve customer issues and determine when escalation is necessary
- Assist the Director of Repairs in executing policy adherence among Repair Experts
Key Identifier
#PJFITZ2025
Requirements
Education: High School Diploma or Equivalent
Experience: At least one year as a dispatcher/coordinator or call-taker in the home remodeling trades
Work Schedule: Full time, remotely, 7:30am - 4:00pm
Physical Requirements: General office maneuvering
Performance Requirements
- Strong computer skills (Office Suite and CRMs)
- Excellent oral and written communication
- Excellent organizational skills
- Persuasiveness
- Sense of urgency
- Creative problem solving
- Empathy
- Excellent time management
- Manages up well
- Not conflict-averse
- Geographical knowledge
Benefits
- Health Insurance
- Vision
- Dental
- 401K with a company match
- PTO
- Paid Holidays
- Floating Holiday
- PTO on your Birthday
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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