Renters Insurance Program Manager

Position Summary:The Renters Insurance Program Manager leads the Insurance Compliance Specialist team and owns renters insurance compliance for the entire Weidner portfolio. This is a high-impact, high-visibility role requiring a predisposition for action, sharp judgment, and a high level of accountability. The Renters Insurance Program Manager trains and supervises the specialists who intake, review, and correct renters insurance evidence; manages the relationship with the preferred insurance providers; produces monthly, quarterly, and annual reporting; and reconciles the monthly premium remittance. The role works daily with on-site associates, regional leaders, corporate departments, and external vendors, and is expected to provide excellent customer service in every one of those interactions.Primary ResponsibilitiesTeam Supervision: Manage the day-to-day performance and workload of the Insurance Compliance Specialists, including assigning and prioritizing work, monitoring quality and turnaround times, addressing performance concerns as they arisePerformance Management: Conduct regular one-on-one check-ins and formal performance reviews with direct reports, set individual and team goals aligned with department objectives, and provide ongoing coaching and feedbackStaffing & Development: Interview candidates and make hiring, promotion, and corrective action recommendations for the Renters Insurance team; onboard new team members and identify development opportunities that support career growth for direct reportsEscalation & Quality Assurance: Serve as the escalation point for complex or disputed renters insurance evidence, resolve exceptions the Insurance Compliance Specialists are unable to close, and conduct quality reviews of the team’s workTraining: Create and maintain training documents used by the Insurance Compliance Specialists and on-site associates, assess training needs by community and by region, and partner with regional leaders to deliver training as neededPreferred Provider Oversight: Manage the preferred provider program and engage with preferred providers to maintain program efficiency, compliance, and service standardsPremium Remittance Reconciliation: Review and reconcile monthly billing and premium remittance with preferred providers, and research and resolve discrepanciesReporting: Produce monthly, quarterly, and annual renters insurance compliance reporting as assigned, and surface trends, exceptions, and portfolio-level risk to the Director of Risk Management & InsuranceContinuous Improvement: Identify opportunities for process enhancement, cost containment, and operational efficiency within renters insurance complianceDeadline Leadership: Influence and motivate others, including vendors and cross-functional teams, to meet deadlines while upholding quality standardsTeam Collaboration: Communicate regularly with the Director of Risk Management & Insurance and partner with regional leaders, on-site teams, and corporate departments to resolve compliance issuesService Culture Leadership: Demonstrate the values of the Weidner Customer Service Vision to team members, associates, and external customersBenefits & PerksAt Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:Health & WellnessMedical, Dental, and Vision InsuranceEmployer-paid Basic Life InsuranceEmployee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no costFinancial Benefits401(k) Retirement Plan with company match of up to 4% of your eligible incomeOpportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performanceTime Away from WorkVacation accrual, with no usage waiting period upon accrualSick time accrual, with accrued time usage eligibility after 60 days of employmentNine company-designated paid holidays annuallyHousing BenefitsEmployee apartment discount available at Weidner communities, subject to availability and community guidelinesWorkplace SupportCompany-provided maintenance uniformsCareer DevelopmentContinuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certificationsOpportunities for professional growth and advancement within a nationally recognized property management companyJoin Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.Minimum of two years of renters insurance experience, either from an insurance carrier’s perspective or as a representative of a landlord in the multifamily housing spaceMinimum of two years of experience supervising direct reports, including assigning work, reviewing quality of work, and conducting performance reviewsBachelor’s degree preferred; experience within the multifamily or apartment industry preferredExperience reviewing and reconciling vendor billing, remittance, or account statements; bookkeeping or accounting experience preferredExperience developing training materials and delivering training to employees or field teamsExperience producing recurring reporting for leadership and explaining results to non-technical audiencesIntermediate Microsoft Excel skills, including pivot tables, lookup formulas, and reconciling large data sets; proficient with Word, PowerPoint, and Outlook; willing and able to learn new software programsExperience with Yardi or a comparable property management system; experience with an insurance compliance tracking platform preferredExperience handling confidential resident, vendor, and financial information in accordance with company data privacy and ethics standardsExcellent written and verbal communication skills, including comfort initiating direct conversations with associates and vendors to resolve issuesFollow Weidner’s Mission, Vision and Values and comply with all of Weidner’s policies and procedures as well as all Fair Housing, local, state/province, and federal lawsWork effectively and cooperatively in a team environment and independentlyWork in a fast-paced environment with strong motivation to learn and contribute on a daily basisPrompt with regular attendance; maintain a professional appearance in accordance with the company dress codeAbility to work overtime as requestedAbility to work 5 days a week in the Kirkland home officeValid and current driver’s licenseTravel within the United States and Canada; valid passport
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