Rental Manager

Rental ManagerThe Rental Manager is responsible for supporting daily operations of the company’s rental department, ensuring the Rental Center, and Ski & Snowboard Rental Center are proficient and efficient to ensure the highest quality experience and service for our guests. The Rental Manager is required to possess technical expertise of winter sports equipment and have current knowledge of industry products and trends. This position is responsible for maintaining department standards, documentation, staffing, training, and clear communication with the Resort Retail and Rental Manager.

This position is a KEY member of the Dodge Ridge Team and crucial for maintaining successful operations within the departments.When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response.GENERAL ACCOUNTABILITIESThis position requires a detailed oriented individual that excels in excellent guest service, willingness to teach technical aspects of skiing and snowboarding equipment and lead the Rental Shop staff by positive example and coaching.Ensures that all employees receive training, support, and feedback. Maintains administrative processes such as staffing to ensure proper planning, efficient operation of departments and successful achievement of resort goals. Assists with monitoring and controlling daily, weekly and monthly expenses for operations against budget plan.

Help meet or exceed financial goals.Assist with rental inventory control.Support proper department timekeeping in accordance with company and government policy.Help facilitate training and directing Rental staff to properly fit equipment, tune equipment, adjust bindings in accordance with manufacturer specifications and best practices, and ensure proper documentation is completed.Responsible for promoting a positive attitude within the organization and community.Maintain a well-organized system for retention of accident documentation and release of liability documentation including Ski & Snowboard School Equipment and Equipment Rental release of liability documents.Accurately facilitate and record daily Equipment Rental Inventory and maintain an inventory control system for equipment, small tools and inventory supplies.Work closely with all managers to maintain and improve the resort's quality of experience for its guests.Ensure operations are conducted in accordance with our risk management program and focused on providing a safe work environment.Ability to move around all areas of the mountain and base facilities to manage guest service experiences.RESPONSIBILITIES TO SAFETYResponsible for taking a key role in EMERGENCY SITUATIONS under the direction of the Risk Manager.Report any potentially harmful equipment or situations to the immediate supervisor without delay.Report safety-related accidents and incidents at once to immediate supervisor.Follow all company and department safety policies and procedures.Operate equipment in a safe manner that will not lead to injury of yourself or others.Ability to deliver excellent customer service, have strong sales personality and be able to sell all aspects of winter products.Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.Must have cash handling, POS, inventory maintenance and loss prevention experience.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must possess a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program.Job AttitudesProvide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.Support the Company’s policies and procedures.When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays.

Please wear your name tag and uniform at all times during your scheduled shift. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Dodge Ridge logo while on shift.