Managing a portfolio of customer renewals, the full-time Remote Renewal Specialist will ensure accurate handling of renewals, collaborate with Customer Success Managers, and lead negotiations to secure revenue while maintaining precise records in Salesforce. Key responsibilities Manage all renewal opportunities within the assigned portfolio, researching customer health and account status Collaborate with Tech Touch Customer Success Managers to strategize on accounts and maximize bookings Lead direct conversations with customers to understand their needs, handle objections, and negotiate contract terms Required qualifications 1+ years of experience in renewals, sales operations, or account management in a fast-paced environment Strong organizational skills with the ability to manage a high volume of accounts and tasks Direct communication style with proficiency in writing professional emails and leading negotiations Process-oriented mindset with attention to detail in maintaining Salesforce records Collaborative approach to building strong working relationships with team members