Renewal Specialist (Fully Remote)

• Play a critical role in affecting and operating the renewal process for existing customer base.
• Collaborate with cross-functional teams such as sales, finance, and customer success.
• Ensure successful renewal of customer contracts and maximize revenue opportunities.

What You Will Do:

• Analyze customer contracts and product selection to determine the best renewal paths for customers.
• Foster and maintain positive relationships with assigned customers and partners, addressing inquiries and escalations.
• Drive revenue optimization by identifying upsell, cross-sell, and expansion opportunities during renewal.

What You Will Bring:

• 1-2 years of experience in Renewal Sales.
• Familiarity with Salesforce tools such as Lightning and CPQ.

Sophos

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. The company fosters a remote-first culture with employee-led diversity networks and global wellbeing initiatives.