Renewal SpecialistNetApp is seeking a Renewal Specialist to join our team! The Renewal Specialist is responsible for managing the install base of existing customers, focusing primarily on retention and expanding the customer base throughout the asset lifecycle.
The role aligns with GTM strategies and initiatives to increase revenue from customer retention (install base) sales and achieve KPIs related to tech refresh, add-on, and renewals sales.Job Requirements:Negotiate all aspects of renewal contracts and develop strategies to maximize contract value while enhancing customer relationshipsPosition the value of and upsell the services portfolioIdentify customer needs and demonstrate account management skills to guide renewal closureMaintain understanding of NetApp licensing and consumption models to assist in licensing discussionsPartner with Customer Success to monitor customer health metrics and identify risksDevelop renewal risk mitigation strategies and coordinate actions with partner teamsProvide regular and accurate updates on renewal stage progression to management and escalate when neededBe accountable for renewals forecast and maintain a detailed opportunity pipeline for the assigned districtEngage customers in discussions about renewal readiness, timing, and general needsCollaborate with Customer Success and connect with customers on multi-year contracts to ensure ongoing engagement and value realizationPresent renewal proposals and options to customers and notify them of upcoming contract expirationsLead the quote-to-close process ensuring quote quality and timelinessWork with Field Sales, Services, Quoting, and Excellence teams to resolve complex renewal issuesUS citizenship and US residency required for Federal and SLED positionsPartner with Customer Success to review customer value achievement and promote product adoption and high usageSkills, Competencies, & Requirements:Aptitude and readiness for learning and understanding new technologiesCreativity in problem-solving and good customer service skillsAbility to understand and communicate technical solutions and selling conceptsStrong ability to use data and insights to drive win/win outcomesHas strong communication and organizational skillsInteracts and collaborates with cross functional teams across time zones and culturesIntermediate skills in Excel to manage and structure dataExperience with Salesforce, PowerBi, Tableau, PPT, Teams, ZoomWilling and able to bring order to scenarios where complexity and ambiguity existsCompensation: The target salary range for this position is 92,650 - 119,900 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.
Renewal Specialist in durham at Unknown Company
This position is listed as contract and onsite.