One Call is seeking a remote Supervisor - Workforce Optimization to lead a WFM team focused on real-time SLA/ASA metrics, staffing decisions, and performance improvement plans. You will translate data into actionable guidance for Operations Leadership and drive continuous improvement.
The role requires 3+ years in WFM with leadership experience, strong analytical skills, and proficiency with WFO tools. A remote-friendly environment with a Monday–Friday schedule and growth opportunities is
#J-18808-LjbffrRemote Workforce Optimization Supervisor Real-Time Ops in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.