Lumicera is expanding its Workforce Management team and seeking a Supervisor who will oversee intraday and real-time scheduling operations in support of our contact center. You will drive staffing decisions, analyze workload, and collaborate with managers to maintain service levels.
The role requires 5+ years in Workforce Management, leadership experience, and a strong commitment to compliance. Mon-Fri 8am–7pm, remote work eligibility in the United States is provided where allowed by state
#J-18808-LjbffrRemote Workforce Management Supervisor & Scheduling Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.