CareFirst BlueCross BlueShield is seeking a Workforce Analyst to monitor and analyze call volume, patterns, and traffic flow in the Customer Service center. You will work with supervisors to forecast workloads, adjust schedules, and provide regular management reports.
The role requires a Bachelor's Degree or 4 years of related experience, plus at least 1 year in Scheduling/Forecasting/Traffic. Strong communication, problem solving, and proficiency in MS Office are essential.
#J-18808-LjbffrRemote Workforce Forecast Analyst I in workfromhome at Unknown Company
This position is listed as full time and onsite.