Maximus is seeking an Analyst for Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. You will translate data into staffing decisions to improve service levels, efficiency, and customer experience.
Responsibilities include creating ad hoc reports, tracking agent metrics, and developing forecasts for inbound volumes and back-office workloads using historical trends.
#J-18808-LjbffrRemote Workforce Analytics & Scheduling Analyst in workfromhome at Unknown Company
This position is listed as full time and onsite.