Maximus is seeking an Analyst - Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and analytics. The role focuses on turning data into staffing decisions to improve service levels, efficiency, and customer experience.
The ideal candidate has strong analytical skills, experience with workforce management tools, and a track record of delivering actionable insights for staffing and scheduling in a remote, US-based environment.
#J-18808-LjbffrRemote Workforce Analytics & Scheduling Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.