Maximus is seeking an Analyst - Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. You will turn data into actionable staffing decisions that improve service levels, efficiency, and the customer experience.
In this fully remote role based in the United States, you will analyze arrival patterns, seasonality, and agent performance; design schedules; monitor attendance; and generate ad hoc reports and metrics to
#J-18808-LjbffrRemote Workforce Analytics & Scheduling Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.