Maximus is seeking an Analyst - Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. You will turn data into actionable staffing decisions that improve service levels and customer experience.
Responsibilities include analytics of arrival patterns, seasonality, agent efficiency; creating schedules; monitoring attendance and adherence; and developing ad hoc reports and agent metrics to guide staffing and
#J-18808-LjbffrRemote Workforce Analytics & Forecasting Analyst in workfromhome at Unknown Company
This position is listed as full time and onsite.