Maximus is seeking an Analyst - Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. You will turn data into staffing decisions that improve service levels, efficiency, and customer experience.
Responsibilities include analyzing call and web chat patterns, developing schedules, monitoring attendance, tracking adherence, and creating ad hoc reports and metrics for agent performance.
#J-18808-LjbffrRemote Workforce Analytics Analyst Forecasting & Scheduling in workfromhome at Unknown Company
This position is listed as full time and onsite.