Maximus is seeking an Analyst for Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. The role focuses on turning data into staffing decisions that improve service levels and customer experience.
The candidate will develop forecasts, maintain schedules, monitor attendance, and design ad hoc reports to measure agent performance. This is a fully remote position requiring U.S. citizenship.
#J-18808-LjbffrRemote Workforce Analytics Analyst Forecasting & Scheduling in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.