Remote VP of Customer Success & Growth Strategy

Tapcheck is seeking a VP of Customer Success to own the post‑sale organization—Support, Onboarding, Customer Success, Account Management, and Payment Operations—and architect a scalable growth strategy.

You will work with the COO to build playbooks, establish metrics, and coach managers while maintaining executive relationships and direct involvement in major customer conversations early on. In a B2B2C model, you’ll drive retention and expansion through cross‑functional collaboration.