he Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, Cruise Critic and TheFork.
Cruise Critic is the worlds largest consumer cruise site, featuring more than 700,000 member cruise reviews, expert advice, insider tips, cruise deals and the world’s largest cruise community to help you book your cruise. Community and social connections have always been core to Cruise Critic, and our Community forums continue to host thousands of conversations every day, from how to choose a first cruise to the best ways to see a particular port or destination. Cruisers who are booked on a cruise can chat with others sailing on the same cruise through Cruise Critic Roll Call forums.
Location: United States- Remote
Review and publish user generated content, ensuring compliance with our review publication philosophy.
Reports on content for Cruisers’ Choice Awards compliance with focus on user sentiment and trends
Monitor and respond to all Community and Feedback email inboxes for general member support as they pertain to our message boards, community and site features and products.
Monitor alerts for problems on the forum software platform and take appropriate action. Attempts to identify root causes and recommends process and policy improvements as appropriate. Troubleshoots technical problems and escalates bug reports as necessary to Community management and/or engineering
Assist our Community Leader Volunteers on an as-needed basis
Identify user needs and trends through observation and incoming feedback and report common requests, questions or complaints
Assist Community team as needed on a wide variety of community projects
Minimum two years prior Community Management & UGC Experience, preferably for a popular consumer-facing website
Excellent interpersonal skills, patience, and a genuine desire to help users with technology challenges
Willingness to own responsibilities and work with minimal supervision
Solid computer skills, including proficiency with Google suite of products, all Internet Browsers and mobile operating systems
Must use appropriate judgment based on our principles of brand integrity and stated community guidelines
Tact, diplomacy and sensitivity to respect confidential information
Demonstrate interpersonal and customer service skills in a professional business environment
Excellent command of the English Language, grammar, punctuation and spelling - strong proofreading skills. Passionate about travel, cruise and online community experience
Experience with using web-based tools and databases, including community software platforms, Slack, etc.
Willingness to learn Figma, Miro, Adobe, Tableau platforms.
Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
Flexible schedule. Receive annual support for qualified programs.
Use it on travel, wellness, or whatever suits you.
Travel perks. We believe that travel is employee development, so we provide discounts and more.
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
Help us grow and be rewarded with generous awards for referring successful candidates.
We exist to create value for our customer, the traveler. Our execution is agile, data-driven, prioritised, and built to scale. We celebrate the quality of our effort, our learnings, and our collective achievements.
An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at
Remote Virtual Community & UGC Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.