GFiber is seeking a Call Center Vendor Manager to establish and optimize outsourced operations for customer service. You will architect workflows, define KPIs, and drive daily execution with dashboards and reporting to improve vendor performance and customer experience.
In this IC role, you will manage cross-functional teams, partner with vendors, and lead continuous improvement initiatives. Travel 25% domestically is required, with a base US salary and bonus plan.
#J-18808-LjbffrRemote Vendor Performance & Optimization Lead in austin at Unknown Company
This position is listed as full time and onsite.