Fortress Power is seeking a working supervisor to own the residential customer experience from first contact to ticket closure, uniting front-line support with applications engineering and guiding remote diagnosis, RMA decisions, and field coordination across the US, PR and Latin America.
In this role you will tackle the toughest escalations, build playbooks and scorecards, and deliver clear reporting. The position reports to the COO and offers remote consideration for strong candidates.
#J-18808-LjbffrRemote US Service & Support Lead Escalations & Experience in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.