Empower AI, a Reston-based government-focused tech firm, seeks an IT incident triage analyst to independently analyze incoming IT incidents, classify and prioritize them, and route to appropriate teams. The role requires a secret clearance and strong documentation and communication skills.
Work involves remote engagement within the DoD environment, using ServiceNow for ticketing, and adherence to ITIL-based processes. This position offers growth in a mission-driven federal contractor setting.
#J-18808-LjbffrRemote Tier II Deskside Technician - Triage Expert in Location not specified at Unknown Company
This position is listed as contract and able to be worked remotely.