Empower AI in Reston, VA is seeking a motivated Tier I Service Desk Agent (Junior, Extended Hours) to analyze and resolve IT incidents for a DoW agency with ~13,000 users. This salaried, exempt role relies on your judgement to determine priority and escalation, with critical focus on first contact resolution.
The position is remote with up to 10% travel, requires U.S. citizenship, an active Secret clearance, and DoD 8570/8140 IAT Level I baseline certification.
#J-18808-LjbffrRemote Tier I Service Desk Agent (Junior) – Grow into Tier II in reston at Unknown Company
This position is listed as full time and able to be worked remotely.