Empower AI is seeking a Knowledge Center Tier I Agent (Junior) to analyze and resolve support requests for a Department of War agency across toll-free, email, web form and chatbot. This largely remote role includes up to 10% travel and involves ticket creation in the Government ITSM system.
You will determine resolution paths, escalate when needed, and ensure privacy and accuracy of communications while handling high volumes of contacts. This is an entry point into Federal IT customer support.
#J-18808-LjbffrRemote Tier I Knowledge Center Agent (Junior) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.