Remote Technical Support Specialist, 24/7 Operations Center
We are hiring Remote Technical Support Specialists for our 24/7 operations center. You review alerts, camera footage and vehicle data to confirm what has happened, check navigation data against real-world conditions and help disabled vehicles recover. The work suits calm, precise people who make sound decisions quickly.
WHAT YOU WILL DO
- Review alerts, camera footage and vehicle data to confirm whether a collision or security event has occurred, then escalate to the emergency response team
- Respond to security alerts involving the vehicle
- Validate navigation data against real-world road conditions
- Identify recovery options for disabled or weather-affected vehicles
- Flag hazards involving vulnerable road users and emergency vehicles
- Take escalations from first-line specialists and route safety events to the emergency response team
WHAT YOU BRING
- Sustained attention and fast anomaly spotting across live video and vehicle data
- Decisiveness under ambiguity on safety-critical calls in varied conditions
- Spatial reasoning and strong knowledge of road rules and traffic controls
- Strict procedural discipline and consistent execution of procedures
- Calculated, structured decisions; communication is internal and data-driven
MINIMUM REQUIREMENTS
- Live in commuting distance to the Port Saint Lucie, FL office
- 1+ year of analytical, technical, traffic or safety operations experience
- Strong attention to detail and comfort with long screen-based monitoring
- Fluent English
- Sound, fast decisions on safety-critical events with incomplete information
- Able to work rotating 24/7 shifts and pass a background check
We are an Equal Opportunity Employer
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